GoRaise Privacy Policy

FUNDRAISE LTD is a company registered in England and Wales under company number 09381335, whose registered office is at 92 Whitton View, Rothbury, Morpeth, Northumberland, NE65 7QN which operates www.goraise.co.uk (the ‘Site’) (hereinafter referred to as ‘GoRaise‘ or ‘We‘).

In this Statement, references to ‘You‘ and ‘Your‘ shall mean the GoRaise Supporter, the GoRaise Cause Representative or the GoRaise Visitor using the Site. We have created this privacy statement (‘Statement’) in order to demonstrate our firm commitment to the privacy of the details that You provide to us when using the Site to access the GoRaise Services. Unless otherwise indicated, all definitions used in the GoRaise Terms shall apply to this Statement and for the purposes of this Statement, ‘Personal Data’ shall include financial data. When You use the Site, You are consenting to the practices set forth in this Statement and You expressly agree to be bound by these terms herein.

We know that Your privacy is very important to You which makes it very important to us. We aim to be as clear as possible in this Statement in respect of Your Personal Data. This Statement applies inter alia to Your Personal Data that We collect about You when You use the Site, how and when it is used, how We protect it and who has access to it. This Statement incorporates the Cookie Policy, the Website Terms of Use, the GoRaise Terms and any Additional Terms (as applicable from time to time) by this reference (together the ‘GoRaise Licence‘).


    This Statement governs Your use of the Site to access the GoRaise Services, including any dispute concerning privacy and You accept this Statement in full. You should read the Statement carefully and ensure that You understand its effect before proceeding to use the same. We reserve the right to make reasonable modifications to this Statement at any time without notice. Any changes We may make to this Statement in the future will be notified to You by Electronic Mail or when You next log in to use the GoRaise Services, the new terms (or a hyperlink to the new terms) may be displayed on-screen and You may be required to read and accept them to continue. You agree that GoRaise will treat Your continued use of the GoRaise Services as acceptance of this Statement as may be amended from time to time.


    1. Personal Data
      Upon registration as a GoRaise Supporter or a GoRaise Cause, You will be asked to provide various types of Personal Data to enhance the quality of the GoRaise Services We can provide to You and the more accurate the information You provide, the better We are able to respond to Your requirements!

      As part of the process of using the Site and becoming a registered GoRaise Supporter or a GoRaise Cause, We may collect the following types of Personal Data about You (as applicable):

      As a GoRaise Supporter:

      • Your name , email address and password (mandatory);
      • Your Twitter handle, Facebook profile, address and postcode (optional);
      • use of the GoRaise Extension;
      • information collected through the use of cookies and similar technologies as per our Cookies Policy;
      • information in relation to the GoRaise Retailer Sites You visit and the Qualifying Purchases that You make;
      • information regarding the Donations You make to GoRaise Causes.

      As a GoRaise Cause:

      • Your description and Your Twitter handle (mandatory); and,
      • Your logo, address with postcode and Facebook page.

      As either a GoRaise Supporter or a GoRaise Cause:

      • visits to, and use of the Site;
      • the content that You download;
      • any other information that You choose to send to us, including any request for further Services, general correspondence, reports of a problem with the Site or the GoRaise Services.
    2. Other Data

      De-personalised data which does not record Personal Data as such, rather information such as the date of Your use of the Site, the path taken, the browser used, the IP address, referral source, length of visit, page views and Site navigation etc is used primarily to aid the technical administration of the Site and associated GoRaise Services, to better understand how they are functioning for You and to draw conclusions upon demographic information.

    3. Financial Data

      • GoRaise Cause: Where You are a GoRaise Cause and You request Your Donations to be paid to You by BACS, You shall be required to provide us with Your banking details (i.e. Your sort code and account number) in order to enable us to remit payment. Where You will receive Donations by cheque, We will require Your account name and address.

      • GoRaise Supporter: Where You are a GoRaise Supporter and You request CashBack to be paid by BACS, You shall be required to provide us with Your banking details (i.e. Your sort code and account number) in order to enable us to remit payment. Where this is by cheque, We will require Your account name and address.

      • Except as provided here, We will not share financial data with third parties without Your prior consent.


    1. You hereby expressly consent to Your Personal Data being passed on to third party companies who act as our service providers (‘Raise Service Providers’) for the sole purpose of fulfilling the daily business and operational functions pertaining to the GoRaise Services only (including making improvements) and not for the purposes of those third parties making marketing communications to You. Although You are under no obligation to provide such Personal Data to us, if You choose not to, some of the GoRaise Services may not be available to You.

    2. Disclosure of Your Personal Data in Compliance with Laws

      You should be aware that We may release Your Personal Data when We believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which You transact or communicate with or via GoRaise, or to protect the rights, property or safety of GoRaise or third parties including users of the Site.

    3. Transfer of Your Personal Data outside of the EEA

      From time to time, We may transfer Your Personal Data to a related company, agent or contractor in order to improve our GoRaise Services or to assist our security, credit risk or fraud protection activities. Such companies may be located outside of the EEA and You consent to the transfer of Your Personal Data to such companies for the purposes set out here in accordance with this Statement and as permitted by the Data Protection Legislation from time to time. For Your information, the laws of other countries to which Your Personal Data is transferred may not provide the same level of protection for Your Personal Data as the law of Your home country. We do, however, put in place appropriate technical and contractual protections for Your Personal Data in accordance with applicable laws.

    4. Sharing of Your Personal Data with GoRaise Causes or other affiliated parties.

      We share Your Personal Data with the Your GoRaise Cause for whom You have GoRaised Donations for so that they can receive the Donations, analyse donor behaviour, provide a better service and support to donors, and for any other purpose described in their privacy policy (including marketing). In a similar way, We may share Your Personal Data with the organiser of e.g. a prize draw or competition that We may facilitate from time to time as per any Additional Terms and the organiser’s own privacy terms as the case may be. You should read those policies to learn how they treat your information. We refer to these parties as our ‘GoRaise Partners‘.

    5. Gift Aid Declaration.

      We will share Your Gift Aid Declaration and email address with Your GoRaise Cause where they have requested it in order to claim Gift Aid. The GoRaise Cause may pass this information to HMRC.

    6. Transfer of Personal Data in the Event of the Sale of Fundraise Ltd or its Assets including www.goraise.co.uk

      In the event that there is a sale or transfer of some of its assets to another party, Your Personal Data could be one of the transferred assets. If Your Personal Data is transferred, its use will remain subject to this Statement. Your Personal Data will be passed on to a successor in interest in the event of a liquidation or administration. We will take reasonable steps to ensure the security and confidentiality of that information.

    7. Other Websites and their Privacy Policies and Cookie Policies

      The Site may contain links to other websites. GoRaise is not responsible for the privacy practices or the content of such websites or for the privacy policies, cookie policies and practices of other third parties, so You should be careful to read and understand those policies independently.

    1. You acknowledge that Your Personal Data may be used by GoRaise to contact You by Electronic Mail when necessary in connection with Your use of the Site and GoRaise Services. ‘Electronic Mail‘ includes email, text, video, voicemail, picture and answerphone messages.

    2. From time to time, GoRaise may contact You by Electronic Mail by way of sending You various alerts, confirmations, notifications, feedback requests or any other newsletter or offers and related information. If You change Your mind, You can opt out of receiving some of these marketing communications (as described below) but not all of these communications as some are required as a necessary part of delivering the GoRaise Services to You to enable You to gain the required access.

    3. Your Personal Data is used solely by GoRaise (and GoRaise Service Providers) to the extent necessary to enable GoRaise to act as a service provider to You and is not shared with any person or company without Your express consent.

    4. We may Any Personal Data that is held with GoRaise shall be retained in accordance with the Data Protection Act 1998 and related Data Protection Legislation and/ or our retention and destruction policy culminating in its permanent deletion.

    5. We may collect and store Personal Data on your device using application data caches and browser web storage (including HTML 5) and other technology.

    6. Certain GoRaise Services may include social networking, chat room or forum features from time to time. Please ensure that when using these features, You do not submit any Personal Data that You do not want to be seen, collected or used by others who have like access levels as You.

  5. OPTING OUT: If You do not wish to be contacted by GoRaise in respect of future marketing communications, We will give You the opportunity to unsubscribe to the receipt of such communications in every communication that We send to You.

    If You no longer wish to be contacted by GoRaise Partners, You will be given the opportunity to opt-out in each communication they send to You. Please contact them directly to learn about their policies.


    1. The privacy and protection of Your Personal Data is important to us. In addition, any GoRaise user statistics that We may provide to prospective GoRaise Service Providers regarding Your usage of the GoRaise Services are provided in the aggregate only and do not include any individually identifiable data.

    2. You acknowledge that email messages sent over the internet are not encrypted and are not secure. Despite efforts to protect Your Personal Data, We cannot ensure or warrant the security of any Personal Data You transmit to us, via, to, or from our Site. You accept that GoRaise cannot be held liable for any breaches of confidentiality that may occur as a result of the use of email. If there is any sensitive or confidential Personal Data which You do not wish to communicate by email, please contact GoRaise by telephone or post to arrange an alternative method of communication. You transmit all such Personal Data at Your own risk.

    3. How long We keep Your Personal Data collected depends on the context in which You provide it and the purpose for which We use it. We will only retain it for as long as is necessary for such purposes. We may send You direct marketing communications for as long as You do not unsubscribe from receiving the same from GoRaise.

    4. Telephone calls: If You call any of the service telephone numbers quoted, We may record Your call. These recordings are used for training and quality control to ensure that We continuously monitor and improve our service standards.

    5. We may disclose your Personal Data to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.

  7. Cookies

    For information about cookies and how they are used, please visit our Cookie Policy.

  8. GDPR Compliance

    The General Data Protection Regulation (GDPR) is an EU regulation that applies from 25th May 2018. It re-enforces and adds to existing regulations (such as the Data Protection Act (DPA) 1988) regarding how we use your personal information and communicate with you. As a company, we seek to be in compliance with these regulations.

    Access to data – You may request any data we hold on you simply by contacting us. Please note we do reserve the right to refuse any requests or charge a fee where we deem the request unreasonable.

    Consent – when signing up to use the GoRaise service, you have the option to give GoRaise consent to communicate with you via email. You can change this at any point in your GoRaise preference centre. All promotional emails also contain a unsubscribe option.

    “Right to be forgotten” – you have the right to request that we remove any personal information we hold about you. If you wish for us to remove your personal data, please contact us.

    GoRaise tries to meet the highest standards when collecting and using Personal Data. For this reason, We take any Complaints We receive about this very seriously. We encourage You to bring it to our attention if You think that our collection or use of Personal Data is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. This Statement does not provide exhaustive detail of all aspects of GoRaise’s collection and use of Personal Data. However, We are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below. If You are not happy with the way in which Your Personal Data is being handled by GoRaise, You can complain to the Information Commissioner whose details can be found at: http://www.ico.org.uk/


    GoRaise tries to be as open as it can be in terms of giving people access to their Personal Data. Individuals can find out if We hold any Personal Data by making a ‘subject access request’ under the Data Protection Act 1998. If We do hold Personal Data about You, We will let You have a copy of that Personal Data. To make a request to GoRaise for any Personal Data that We may hold, You need to put the request in writing (along with certain ID requirements) addressing it to the address provided below. There may be an administrative charge applied in accordance with the applicable legislation and We have up to forty (40) days to repond.


    Requests for information about our Statement or a ‘subject access request’ can be emailed to info@goraise.co.uk or by writing to:

    (Internal Compliance Department)
    92 Whitton View
    NE65 7QN


    We keep our Statement under regular review. This Statement was last updated on 09 May 2018.